Support
Write to us at contact@thumbkite.com. Tell us which game it is about and, if you can, your player ID: it is at the bottom of the game's Settings, and a tap copies it.
I bought something and did not get it
Open the game's Settings and tap Restore purchases. If it still does not show up, email us the name of the game and the receipt Apple sent you.
How do I turn off ads?
Any purchase in a game turns off its ads between levels. The videos you can choose to watch for a reward stay, so you can still use them.
Can I move my progress to a new phone?
Not yet. Your progress is saved only on your device, so deleting the game also deletes your progress.
How do I delete my data?
Open the game's Settings, tap your player ID to copy it and email it to contact@thumbkite.com. We delete everything tied to it within 30 days. Our privacy policy explains what we keep.
I found a bug
Email us what happened, the game and your device. A screenshot helps a lot.